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MetalX has exported tactile indicators to more than 142 countries, and most first-time buyers ask the same questions: how long will it take, how will it arrive, what paperwork will I get, and how is freight charged. This article answers them in order, from a Government of India recognised Export House.
Send the product, material, quantity, the standard you are working to and the delivery city. We reply with a quotation and datasheet, usually within one working day. Samples of studs, bars or tiles go out by courier within a day or two and typically arrive in 3–5 days; the cost is credited against the order.
Studs are packed 500 or 1,000 to a carton, bars 100 or 200, tiles 10 or 20, each carton labelled with product, material, quantity and batch. Cartons are palletised and stretch-wrapped for sea freight or consolidated into courier-ready boxes for air. Self-adhesive items are packed with liners intact and protected from heat. Every order includes fibreboard installation templates and instructions.
| Document | Purpose |
|---|---|
| Commercial invoice | Customs valuation and payment |
| Packing list | Carton contents, weights, dimensions |
| Certificate of origin | Tariff treatment; issued by the chamber of commerce |
| Mill test certificates | Stainless steel grade traceability |
| Material data sheets | PU compound, PVD, adhesive for submittals |
| Fumigation certificate | Where wooden pallets are used and the destination requires it (ISPM 15) |
| Airway bill or bill of lading | Transport document |
Harmonised System codes are stated on the invoice; tactile indicators are generally classified under the heading for articles of the base material (stainless steel, brass, aluminium or plastics). Your customs broker can confirm local duty.
We quote on whichever term suits you: EXW Mumbai if you have a forwarder; FOB Nhava Sheva or Mumbai airport; CIF or CFR to your port; or DAP to your site with duties for your account. For most stud and bar orders, air courier is economical because the goods are light; for tiles and large orders, sea freight is cheaper.
| Destination | Air courier | Sea (port to port) |
|---|---|---|
| Gulf (Dubai, Riyadh, Doha, Kuwait, Muscat) | 2–4 days | 1–2 weeks |
| Singapore, Malaysia, Australia | 3–5 days | 2–4 weeks |
| United Kingdom, Germany, Europe | 3–5 days | 4–5 weeks |
| United States, Canada | 4–6 days | 5–6 weeks |
| East and West Africa | 4–6 days | 3–5 weeks |
Add customs clearance at destination, typically 1–3 days.
Bank transfer against proforma invoice is usual for first orders; established customers work on agreed terms. We accept letters of credit for large project orders.
Check cartons against the packing list, report any transit damage within 7 days with photographs, and keep the batch references for future spares. Our engineers answer installation questions by email or WhatsApp in your working hours.
See also: what to check before choosing a manufacturer and the standards comparison for specifying the right profile for your country.
Standard items ship from stock within days and reach most cities by air courier in 2–6 days. Non-stock items add 3–4 working days. Sea freight takes 1–6 weeks depending on destination.
Commercial invoice, packing list, certificate of origin, mill test certificates for stainless steel, material data sheets, a fumigation certificate where required, and the airway bill or bill of lading.
Yes. We quote EXW, FOB, CIF or DAP as you prefer. Most stud and bar orders go by air courier; tiles and large orders go by sea.
No fixed minimum. Small orders and samples are sent by courier; project orders are scheduled and can be released in phases.
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